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5 Methods Cisco Studying Companions Pave the Path to Buyer Success

Again in October 2022, I advised you about how Cisco Studying Companions could make your life simpler. However now I need to inform you in regards to the methods we empower our Studying Companions to information clients to achieve their studying objectives. 

In relation to the large image of assembly buyer calls for, Cisco Studying Companions are important. On the Cisco Accomplice Summit this 12 months, Oliver Tuszik, Senior Vice President, World Accomplice Gross sales and GM Routes to Market, talked in regards to the ‘Age of the Accomplice’ in his keynote deal with. In his weblog, Cisco Accomplice Summit 2022 Ushers within the Age of the Accomplice, he explains that clients anticipate “quick, versatile, and easy options with extra automation and self-serve capabilities.” Studying Companions are so vital to merging the items of an answer. By incorporating their distinctive abilities and perception, they ship options and guarantee a high quality buyer expertise. That’s why it’s so essential to work collectively, constructing learner stickiness (info that sticks lengthy after the coaching is over). 

Listed below are 5 methods Cisco Studying Companions pave the trail to buyer success, leveraging our studying options and their experience to customise the educational journey.

#1: Cisco Digital Studying: Companions as digital studying guides 

One of many principal items of suggestions we obtained at Accomplice Summit was that clients are curious about versatile, self-paced, mentored studying choices along with attending instructor-led coaching. What higher technique to treatment this than with digital studying and a Accomplice to information you? 

Cisco Digital Studying has all the time been an effective way to maneuver by means of your coaching at your individual tempo in your individual time. However generally learners may use a information to assist them work out what programs to take or reply questions on these they’re already taking. That’s the place a Studying Accomplice could make an enormous distinction—serving to clients construct a centered and efficient studying plan throughout the huge image of their studying journey. And newcomers to digital studying can get help from their information so that they don’t should really feel alone on their journey. 

#2: Cisco U. gives Cisco Studying Companions with content material options 

However extra than simply providing learners a digital subscription, Cisco is constructing a technique that includes Companions working in tandem with our new digital studying expertise, Cisco U. 

A principal a part of our technique is to contain Companions who can optimize Cisco’s new learner expertise throughout their first engagement with Cisco U.  

We plan to supply options for Accomplice content material contributions so Studying Companions can construct custom-made options for his or her clients’ coaching wants. We’re additionally providing Companions new methods to coach and certify the Cisco neighborhood in a extra versatile and guided manner by means of our learner journeys inside Cisco U. 

Increasing our gross sales neighborhood and enhancing the Cisco gross sales lifecycle has all the time been a part of our philosophy to construct on the facility of the companion ecosystem. The supply of Cisco U. by means of our Companions will solely strengthen this philosophy as we roll it out to the educational neighborhood. 

#3: Digital Studying: “New 12 months, New Abilities” promotion 

In gentle of a brand new 12 months and reaching new objectives, Cisco is working with our Studying Accomplice neighborhood to construct digital supply of our learners’ certification journeys. The newest 20% gross sales promotion, known as “New 12 months, New Abilities” (a limited-time supply by means of January 20, 2023), was an effective way for Studying Companions to assist launch the brand new 12 months for purchasers’ digital coaching methods. 

We sit up for the success of this promotion and to including extra promotions within the coming months to additional have interaction our Studying Accomplice neighborhood with our clients. 

#4: Personalized studying and guided studying paths 

Via our Accomplice By-product Works (DW) program, Companions can customise content material and now have extra versatile choices to submit further content material and ship programs that make sense for his or her clients. And providing custom-made content material additionally applies on the planet of digital—the very factor we’re planning to ship by means of Cisco U. 

#5: Flexibility to acquire new alternatives by means of digital, hybrid, blended studying 

Cisco Studying Credit (CLCs) may also play an enormous function by means of how our Studying Companions ship Cisco U. 

With CLC redemption by means of Cisco, Studying Companions can ship Cisco coaching in a mode that may profit clients by means of digital supply in addition to ILT. Their gross sales of Cisco Digital Studying (CDL) with using CLCs will assist familiarize learners with the idea of digital studying, hybrid studying, and even blended studying.  

One instance of placing CLCs to good use is thru attending CiscoLive in Amsterdam or Las Vegas, the place attendees could have loads of alternatives for certification, reside coaching, demos of Cisco U. and conferences with Studying Companions.  

We have to stick collectively 

This trajectory of latest plans for our Studying Companions solely strengthens as we transfer by means of 2023. We wish our Companions to stay with us by means of all sorts of studying alternatives: 

  • They’ll play a key function sooner or later supply of ILT as we open extra programs for which Companions can ship ILT from their very own portfolio. 
  • We’ll be increasing Studying Accomplice applications, such because the DW program, so we are able to carry Cisco CX and our Studying Accomplice Group collectively to ship one of the best buyer coaching options. 
  • Whereas we all know that in-person coaching will nonetheless play a key half within the growth of our Cisco clients, we additionally need to guarantee Studying Companions keep engaged with clients who’re first beginning out with Cisco U. Our Studying Companions will play a pivotal function in guiding clients with new methods to ship a custom-made and guided learner journey by means of Cisco U. and the focused digital content material.  

Look to the following couple of quarters in 2023 for extra enhancements to Studying Accomplice digital applications, the place we work with our Companions to ship customized journeys for his or her clients by means of guided digital studying. 


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