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Enhance hybrid work collaboration with Cisco DNA Heart AIOps for MS Groups and Webex

Hybrid work has made collaboration apps the vital hyperlink between distant staff and workplace conferences. Cisco DNA Heart has new AIOps improvements for each Webex and Microsoft Groups that may proactively optimize the person expertise for these purposes.  

The unprecedented shift to hybrid work has made collaboration instruments like Cisco Webex and Microsoft Groups vital productiveness enablers for workplace operations. Along with this, many companions, distributors, and clients now favor video conferences over in-person conferences since a lot of their workers could also be working remotely. Companies now depend upon collaboration software program for many of their communications, each inside and exterior, and thus they require prime efficiency and absolute reliability from these methods. Which means troubleshooting collaboration software efficiency points have change into a prime precedence for IT. The newest Cisco DNA Heart launch delivers AIOps improvements that enable IT groups to shortly troubleshoot community points which can be affecting the efficiency of Webex and MS Groups. Extra importantly, additionally they present instruments to proactively optimize the community in areas the place these apps are struggling, so groups can maintain forward of points as a substitute of chasing them.

The Cisco DNA Heart Utility Expertise Dashboard

You could already know that Cisco DNA Heart has a dashboard devoted to software expertise, which follows vital purposes and the minimal parameters acceptable for KPIs. Customers can customise the apps and parameters, however collaboration apps, together with Webex and MS Groups, are arrange as vital by default.

Cisco DNA Center Application experience dashboard
Determine 1: Cisco DNA Heart Utility expertise dashboard

The highest graph reveals the final 24 hours of general software well being, and this may be prolonged as much as 14 days, must you need to troubleshoot a particular occasion up to now. Beneath this graph, you’ll be able to see the applying utilization of all of the apps being tracked. Beneath that (not proven) is an inventory of every particular person software with a hyperlink to its 360 dashboards.

Microsoft Teams 360 dashboard.
Determine 2: Microsoft Groups 360 dashboard

The Microsoft Groups 360 dashboard (proven above) reveals the applying utilization in knowledge, minutes, and shoppers, in addition to general well being. On the backside of the display are any points (none proven) in MS Groups efficiency. Any deviation in efficiency will lead to an alert within the points part right here and on the principle DNA Heart Assurance dashboard. Clients utilizing ITSM or incident monitoring software program, similar to ServiceNow or PagerDuty, can use Cisco’s turn-key API templates to export these notifications to that platform and obtain alerts there as nicely.

Troubleshooting a Webex efficiency alert

Cisco DNA Heart is utilizing three key sections of the analytics platform to detect software points, immediately find and supply, discover the basis trigger, and remediate the problem.

Webex performance alert
Determine 3: Webex efficiency alert
  1. The Webex 360 dashboard in Determine 3 above is displaying a Webex alert for top latency. I can click on on the alert hyperlink to resolve, however let’s scroll down on the web page and see what triggered this.

    The packet loss that caused this Webex alert.
    Determine 4: The packet loss that triggered this Webex alert.

  2. The determine above is a screenshot taken from additional down on the identical Webex 360 dashboard. the decision metrics like audio high quality, video high quality, and share high quality, in addition to knowledge metrics like packet loss, jitter, media bit fee, and so on. In Determine 4 beneath, I can see that I’ve packet loss within the community (the blue line). The packet loss just isn’t that large, in truth solely 5%, however it is sufficient to have triggered a small high quality drawback on this Webex name. The road above, in purple, reveals the applying packet loss, which is zero. This tells me that my high quality drawback is within the native community. If the packet loss was within the software, this might point out that the issue is exterior of the campus community, and I’d use Cisco ThousandEyes to find the problem. I’ll present you the way this works additional down.
  3. Since I do know the issue is on my native campus, let’s click on instantly on the problem hyperlink to see the place the issue is and how you can resolve it. In Determine 5 beneath you’ll be able to see the remediation web page for this explicit problem: “Community Latency for Utility ‘WebEx’ is Above the Threshold Worth of 262ms.” Discover the “AI” in a field subsequent to the problem title. This means that the issue was recognized within the DNA Heart AI-Community Analytics cloud. In case you are within the precise root trigger evaluation, take a look at the graph underneath “Community Causes.” Discover the inexperienced space alongside the graph, which represents the suitable norm for throughput throughout this time of day on this space of my community. That is the “baseline” which is created by the DNA Heart machine studying engine. The blue line represents the precise throughput, and you’ll see that this blue line has dropped beneath the inexperienced space, which is why the alert was triggered. The alert is highlighted in crimson. Beneath this space, we see the prompt actions the place we’re being suggested that further 5 GHz Wi-Fi protection is really useful at this location.
Root cause analysis and remediation.
Determine 5: Root trigger evaluation and remediation

The very first thing I’d wish to level out is that for the IT particular person attending to this problem, the method is far shorter than my clarification makes it appear. Often, when an alert is available in, the admin will click on instantly on the alert, after which go instantly to the prompt remediation. It’s quick and easy! The opposite attention-grabbing level is that the smallest packet loss (5%) throughout a Webex name has triggered an alert that identified that we’re low on Wi-Fi capability on this space. That is proactive administration at its greatest. I can now take a look at one of the simplest ways to extend capability on this space with out an emergency hanging over my head.

Troubleshooting Utility points exterior of the campus with ThousandEyes

In level 1 above I discussed that if this drawback had been exterior of my native community, I may launch ThousandEyes to troubleshoot the problem. Let’s check out what that appears like. In Determine 6 beneath you’ll be able to see my software well being dashboard, and proper above my Webex alert, there’s a Salesforce itemizing. Discover the ThousandEyes brand proper beneath the phrase Salesforce. It is a hyperlink that can launch the ThousandEyes dashboard, proper from inside DNA Heart, in order that I can troubleshoot the Salesforce problem within the WAN, knowledge heart, and cloud. And in case you didn’t know, ThousandEyes is included along with your Cisco DNA Benefit license. So, in case you are utilizing software expertise, you’ll all the time have ThousandEyes out there for points exterior of the native community. For extra data on ThousandEyes in Cisco DNA Heart take a look at the weblog “Higher Collectively: Cisco DNA Heart and ThousandEyes.

Using ThousandEyes.
Determine 6: Utilizing ThousandEyes

When collaboration apps present a flawless communication expertise for everybody, location is now not a barrier to group productiveness. Companies know this and have made massive investments in collaboration software program for his or her hybrid workforce. However even a superb software program product can not ship high quality audio and video when the IP community it runs on is defective. Now these software servers are positioned within the cloud and staff log in from anyplace, offering the optimum collaboration expertise has change into a herculean endeavor. Let Cisco DNA Heart do the heaving lifting and let you carry on prime of your collaboration expertise and proactively optimize your community within the course of.


Get all of the technical particulars on Utility Expertise at Cisco DNA Heart

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