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How telemetry can enhance buyer expertise


A hospital screens a affected person’s important indicators, transmitting real-time knowledge comparable to coronary heart price and blood strain again to the nurse’s station. Meteorologists acquire data from a growing hurricane to raised perceive its path and predict impression on native communities. Your native “big-box” retail retailer gathers gross sales knowledge to trace stock and product ordering patterns. What do all these eventualities have in widespread? All of them use telemetry.

What’s telemetry?

In easy phrases, telemetry is the automated assortment and transmission of information. As soon as knowledge is collected, the insights gathered could be actionable and used to refine processes and enhance experiences.

How can we use telemetry?

Cisco collects telemetry knowledge in a clear and moral technique to perceive how our services are being utilized by our companions and clients. We then acquire insights on find out how to additional enhance our packages, gadgets, and software program. With out this data, it’s troublesome to know whether or not a buyer is utilizing their buy effectively and successfully, or whether or not bugs and points are inflicting issues.

Telemetry and the client expertise

It’s necessary to have entry to telemetry knowledge to ship a top quality buyer expertise. The information helps companions see past the client’s buy to find out if they’re utilizing the product options, are correctly participating with the product, and are utilizing the product typically.

By Cisco Lifecycle Benefit’s Success Program Insights, companions can see telemetry knowledge for his or her clients. To realize visibility into the information, a associate should first request consent from the client. They’ll achieve this immediately inside the Success Program Insights platform. If the associate is granted consent, they will then entry an enhanced telemetry view which incorporates:

  • Primary telemetry knowledge together with a deeper understanding of how clients are progressing of their deployment.
  • Path on find out how to use the information to raised assist clients.
  • Required exit standards for the client to fulfill earlier than progressing via the lifecycle and the way the telemetry is aligned to the exit standards.
  • Test bins indicating when a buyer completes every exit criterion.
  • Date of when telemetry knowledge was final collected.

The associate can then use this knowledge to tell how they assist their buyer, decide the client’s well being rating, and the general threat of non-renewal.

Telemetry knowledge provides companions the instruments they should assist buyer progress via the lifecycle. The information provides companions confidence their clients are heading in the right direction and offers early indicators if the client isn’t.

Be taught Extra

Enhanced telemetry for a greater buyer expertise (Cisco SalesConnect)

Cisco Lifecycle Benefit Success Program Insights

 

to reap the benefits of telemetry

 


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