Sunday, November 27, 2022
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Proudly owning the Expertise – Cisco Blogs

Whereas touring to Vegas for Associate Summit 2022, I had a couple of ideas of what I assumed I’d hear in keynotes and breakout classes based mostly on conversations with senior management.  At that time I didn’t know one single line may so completely wrap up what I really feel this 12 months is all about.

“Collectively, we personal our buyer’s expertise.”
Thimaya Subaiya, Cisco Chief Buyer Expertise Officer

Our theme in Americas Distribution, Fueling Associate Success, hasn’t modified. It hasn’t and received’t change as a result of that’s why we’re right here. However to be able to actually gasoline accomplice success, we should be buyer expertise centered. All the things that was so flawlessly shared at Associate Summit pivots round this central message.

I do know you will have in all probability seen many glorious blogs, articles, social posts, and even reviewed what was shared by going to the accomplice launch expertise, so I received’t reinvent the wheel there, however I’d like to spotlight a couple of issues that match up with our Americas Distribution pillars for fiscal 12 months 2023.

Pillar: Folks and Tradition

Chuck Robbins in his keynote deal with shared, “Simplify every thing, supply alternative, ship wonderful experiences.” On this hyper-speed, multi-device, hybrid world we dwell in, to present clients the perfect expertise we have to proceed investing in Managed Providers, Cisco+, and different packages like Associate Lifecycle Providers. By offering our companions with options and selections, we’re serving to to simplify not solely their shopping for expertise however the person expertise too.

Pillar: Alignment

We all know the long run is hybrid. Now we have been working towards a hybrid working, dwelling, and group expertise for years earlier than the pandemic required it of us. Within the enterprise world, we all know our clients are rethinking how they work and the first areas for this evolution are: IT, human assets, and amenities. Jeetu Patel, EVP and GM, Safety and Functions shared with the viewers, “98 p.c of conferences sooner or later can have a minimum of one participant who received’t be in the identical bodily house as everybody else.”  How our clients wish to expertise life has modified and we’re right here to make these adjustments a actuality.

Pillar: Enhanced Distributor and Associate Expertise

Jeff Sharritts, the brand new EVP, Chief Buyer and Associate Officer, shared his give attention to you and your companions. He needs us to have daring ambition, dedication, and responsiveness. Meaning we’re assembly our clients the place they’re of their digital transformation by providing them extra alternative and adaptability, redefining what profitable means via realizing when clients win, all of us win, and enhancing our promoting and accomplice expertise by lowering complexity and dealing to make it simpler to do enterprise with Cisco.

2T Progress and Gross sales

I saved the perfect for final, and I don’t suppose anybody may’ve mentioned it higher than Fran Katsoudas, EVP and Chief Folks, Coverage, and Function Officer. “As a enterprise, our alternative will not be between pursuing income or positively impacting communities. Purposeful partnership is sweet for the world and for enterprise.” We wish our companions to see elevated development and gross sales, however we additionally need them to see all of the unimaginable issues they’re doing for the communities, folks, and cultures round them.

I hope you loved Associate Summit this 12 months and stay up for seeing you subsequent 12 months, in particular person, in Miami on November 7-9, 2023. Our dedication to proudly owning the shopper expertise, collectively, won’t solely strengthen our purpose of Fueling Associate Success, however may even assist you to, our distributors, see a higher degree of feat as nicely.


See what was shared within the keynotes and breakout classes right here on the
Cisco Associate Launch Expertise! 


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