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SalesConnect Modernization: Remodeling Black Belt Academy

Co-authored by Abhinav Singh, Content material Supervisor at Cisco 


‘The measure of intelligence is the flexibility to alter’ – Albert Einstein.

In a world that has been gripped with expertise and the parallel want to have quicker, smoother, simply out there sources, change is fixed. Our endeavour to refine the ‘consumer expertise’ for our learners has fuelled our efforts to rework Black Belt right into a platform par excellence. SalesConnect has undergone some path-breaking adjustments, initiated by the beneficiant suggestions garnered by ‘Associate Listening’ and ‘Voice of Associate’ applications. Now we have ‘modernized’ the structure, by leveraging best-in-class expertise to curate a Cisco branded product and creating an interface that’s increasing our learner base and optimizing associate expertise.

Simplify: The brand new SalesConnect basically and dramatically improves the flexibility to seek for enablement sources in vendor and associate workflow.

Optimize:  It advances a frictionless platform for enablement stakeholders to ship best-in-class enablement experiences.

Standardize:  We’ll now ship a data-centric tech stack that gives analytics to measure effectiveness and assist management assess the ROI of enablement applications.

Scale:  It additionally leverages an present accepted structure stack that permits us to scale with velocity whereas maximizing Cisco’s ROI.

The Key Options of the New SalesConnect inside a Salesforce-native platform are proving to take Black Belt Academy to a brand new degree of ease and readability.

Customers are in a position to leverage the total platform with a reworked Touchdown Web page, visually gorgeous websites with simpler navigation, elevated and related search, all out there content material, guided studying, evaluation choices, certifications and badges.

Learners will now have individually crafted Studying Tracs, to successfully interact prospects with guided Studying Plans, enhanced quiz engines, ILT/vILT and pitch contests. An choice to launch personalised, guided teaching led by managers and material consultants to develop gross sales expertise with video teaching and rubrics to information reviewers round finest practices can be out there.

Associate Enablement can be extra clear, by preserving companions knowledgeable about merchandise and repair updates, Cisco Information, Associate Packages and Gross sales Methods with coaching, content material, websites, personalized homepage, and associate particular priorities.

There are all the time refined diversifications that go hand in hand with adjustments, and that’s what the Black Belt staff is now engaged on. However with a strong assist staff and a way more organized case administration system, we’re able to make this expertise an amazing one for our learners!



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